Your store already sells on WhatsApp. Today it does it by hand.
Not because you planned it, but because that is where your customers write. Diana knows every SKU, builds the cart in the conversation, charges for it and closes the sale without anyone copying orders into the store.
- Stock and price checked in real time, never promising what is not there
- Cart built and paid for inside the conversation
- Order and invoice created with nothing retyped by hand
An ordinary day at your store.
The doubt that stalls the sale is always the same: is it available, in what colour, and when does it arrive. If nobody answers, the sale does not happen.
One person answering the chat means four are waiting — and whoever waits, compares.
The customer asks, someone sends the price and the conversation dies there. Nobody follows up.
They ask about stock, chase free shipping and end up spending more.
Diana knows inventory, prices and shipping policy. That is why she can do what a bot cannot: suggest the product that completes the cart when the customer is just short of free shipping.
- Checks stock per variant before promising availability.
- Raises the basket with a useful suggestion, not with pressure.
- Explains the cash-on-delivery surcharge instead of hiding it.
-
Hi, do you have the green bag in stock?
11:20 PM -
Hi! Yes, the Olive Green Leather Tote. Three left. Do you want the large one, or shall I show you the mini too?
11:20 PM -
The large one. How much is it and how long to Medellín?
11:22 PM -
$389,000 COP. It reaches Medellín in 2 to 3 business days; shipping is $12,000 COP and free over $400,000 COP.
11:22 PM -
So I am just short of free shipping
11:24 PM -
You are $11,000 COP short. The keyring in the same leather is $39,000 COP and matches: with it shipping is free, so you pay $27,000 COP more and take the keyring home.
11:24 PM -
Ha, well played. Add it
11:26 PM -
Done, here is how it looks:
OrderCart ready- 1 ×
- Olive Green Leather Tote · $389,000 COP
- 1 ×
- Leather keyring · $39,000 COP
- Shipping
- Free
Total $428,000 COP11:26 PM -
Can I pay cash on delivery?
11:28 PM -
In Medellín yes, with an $8,000 COP cash-handling surcharge. If you pay now by card or PSE there is no surcharge and the order ships first thing tomorrow.
11:28 PM -
Send me the link then
11:29 PM -
Here you go:
Payment link$428,000 COP- Methods
- Card, PSE or Nequi
- Valid for
- 6 hours
11:29 PM -
Done
11:33 PM -
Payment approved. Your order is created in the store.
Order #7741Payment approved · $428,000 COP- Tracking
- Assigned tomorrow
- Invoice
- FE-8823 sent
I will let you know when the courier picks it up.11:33 PM
What Diana does in your ecommerce.
Prices, variants, stock and delivery times. If something is out, she says so and offers what is actually available.
Adds products, applies discounts and works out the total with shipping inside the conversation.
Suggests the add-on that actually helps the customer — hitting free shipping, the size that usually goes with it — without nagging.
Payment link, automatic confirmation and the order created in your store with nothing retyped.
Writes back to whoever left the order half done, with the cart and the link ready.
Order status, tracking and courier updates, without taking up your team’s time.
Diana works on top of the tools you already use.
The channel your customers already write to you on.
Catalog, inventory and orders in sync, with no parallel spreadsheets.
Payment links, automatic confirmation and cash on delivery per your policy.
Electronic invoice for the order, sent to the buyer.
You sell at night, on holidays and to several customers at once.
Diana does not compete with your online store: she recovers the sales that get stuck in the chat today because nobody managed to reply or nobody entered the order into the system.
- Sales closed outside your team’s hours
- Several conversations handled at once, with no queue
- Fewer carts abandoned in the chat
- Zero errors moving the order from chat to store