At the dinner rush, WhatsApp is the worst waiter you have.
Diana takes the full order, charges for it, sends the ticket to the kitchen and the run sheet to the driver. She also books tables and quotes events and catering, without taking a minute from the floor.
- Order built with extras, notes and an exact total
- Payment by link or on delivery, confirmed in the chat
- Kitchen ticket and delivery run sheet printed
An ordinary day at your restaurant.
Twelve unread messages while the dining room is full. Whoever answers the chat is also running orders to the kitchen.
If nobody replies within five minutes, that customer orders on the usual app and the restaurant next door pays the commission.
The catering enquiry lands just as the team is closing up. It gets answered the next day, if anyone remembers.
A full delivery order: menu, real wait time and payment closed.
WhatsApp orders fall apart for two reasons: nobody answers at the rush, and the customer asks how long it takes. Diana handles both without dressing up the delivery time.
- Confirms extras and notes before closing the order.
- Gives the real delivery time, not the one that sounds better.
- Offers pickup when the customer is in a hurry.
-
Hi, I would like to order delivery
8:05 PM -
Hi! Of course. Shall I send the menu, or do you already know what you want?
8:05 PM -
Two house burgers, one without onion, and fries
8:06 PM -
Perfect. Single or double patty? And large or small fries?
8:06 PM -
Single, and large fries
8:07 PM -
Here is your order:
OrderDelivery · Once Once Burgers- 2 ×
- House burger · $52,000 COP
- Note
- One without onion
- 1 ×
- Large fries · $14,000 COP
- Delivery
- $6,900 COP
Total $72,900 COP8:07 PM -
How long does it take? I am in a hurry
8:09 PM -
We are in the rush right now: 45 to 55 minutes to your address. If you are in a hurry, pickup is ready in 20 minutes and you save the delivery fee.
8:09 PM -
No, delivery is better. But send it the moment it is ready
8:10 PM -
Done. Can you confirm the address with a landmark?
8:10 PM -
Cra 7 #45-12, apt 302, Edificio Amarillo
8:11 PM -
Noted. You can pay now or on delivery:
Payment link$72,900 COP- Methods
- Card, PSE or Nequi
- Also
- Cash on delivery
Once paid, it goes straight to the kitchen.8:11 PM -
Paid
8:13 PM -
Confirmed — your order is already in the kitchen.
Order confirmedOrder #1184- Delivery
- Estimated 8:58 PM
- Invoice
- FE-4471 sent
I will let you know when the driver leaves.8:13 PM
What Diana does in your restaurant.
Menu, extras, swaps and notes like “no onion”. She confirms before closing and works out the total with delivery.
Payment link, verified transfer or cash on delivery — whatever the restaurant allows.
The kitchen gets what to cook; the driver gets the name, the address with landmarks, the zone and the payment method.
Checks availability by time slot, confirms the reservation and explains the wait-time policy.
Takes headcount, date and type of event, sends per-person menu options and books the call.
If the customer builds the cart and vanishes, Diana picks it up later without asking everything again.
Diana works on top of the tools you already use.
The same number already on your social profiles and delivery flyers.
Kitchen ticket and delivery run sheet printed as soon as the order is confirmed.
Payment links confirmed automatically, with no receipts to check by hand.
Electronic invoice for the order, sent to the customer automatically.
The rush stops being the hour when orders get lost.
Everyone who writes gets an answer at once, the order reaches the kitchen without transcription errors, and the driver leaves with the full address.
- Every rush-hour message handled at the same time
- Orders with no transcription errors between chat and kitchen
- Fewer orders abandoned halfway through the conversation
- Your own delivery instead of platform commissions