Every message you do not answer is an assessment another clinic books.
Diana quotes procedures with judgement, tells the browser from the real patient, books the assessment in your specialist’s calendar and takes the deposit before the conversation ends.
- Quotes with judgement, never promising what the specialist has not seen
- Assessment booked in the practitioner’s own calendar
- Deposit charged and electronic invoice issued
An ordinary day at your clinic.
Messages from last night, from the weekend and from this morning. The urgent ones are mixed in with the ones just asking for a price.
They look after the patient in the chair and answer WhatsApp at the same time. Both jobs end up half done.
This is when people research treatments. Nobody replies until tomorrow, and by then they have quotes from two other clinics.
A patient asks the price. She leaves with the appointment paid for.
This is a complete conversation: an open question, a real price objection and a concrete close. Diana does not drop the price to convince anyone; she explains what is included and proposes the next step.
- Gives ranges and explains what the price depends on; the exact figure comes from the assessment.
- Answers the objection with an argument, not a discount.
- Closes with the appointment booked and the deposit paid inside the same chat.
-
Hi, I want to know the price of the deep facial cleanse
8:12 PM -
Hi! The deep facial cleanse is $180,000 COP and includes extraction, high frequency and a mask. Is this your first time with us?
8:12 PM -
Yes, first time. I am also interested in something for some dark spots I have
8:14 PM -
For dark spots we offer chemical peels and laser. Which one suits you depends on the type of spot and your skin, so the first step is always the assessment with the doctor: $60,000 COP, credited toward the treatment if you go ahead.
8:14 PM -
$60,000 COP just for the consultation? Somewhere else it is free
8:16 PM -
True, free ones exist. Ours runs 40 minutes, includes a skin diagnosis and a written plan with timelines and prices — not a quick look to sell you a package. And since it is credited toward the treatment, if you treat with us you do not lose that money.
8:17 PM -
Put that way it makes sense. What times are open on Saturday?
8:19 PM -
This Saturday I have 9:20 AM, 11:00 AM and 3:40 PM. Which works for you?
8:19 PM -
11 in the morning
8:20 PM -
Perfect, Andrea. I am holding it for you:
Booking confirmedFacial medical assessment- When
- Saturday 17th, 11:00 AM
- With
- Dr. Marcela Ríos
- Where
- Chicó branch · Cl 93 #13-24
You get a reminder 24 hours before.8:20 PM -
To lock it in, here is the deposit:
Payment link$60,000 COP · assessment- Methods
- Card, PSE or Nequi
- Valid for
- 3 hours
Credited toward the treatment.8:21 PM -
Done, it went through
8:26 PM -
Confirmed. We just emailed you the electronic invoice.
Payment approved$60,000 COP- Reference
- VAL-3390
- Invoice
- FE-1187 sent
See you Saturday, Andrea.8:26 PM
What Diana does in a clinic.
Gives the figure when there is one and a range when it depends on the case. She never promises a price the specialist has not been able to assess.
Asks about the area, the timeline and the expectation before taking up a slot. What is worth it reaches your team with context.
Offers the genuinely open slots from each practitioner’s calendar and confirms the appointment on the spot.
Sends the payment link or verifies the transfer receipt without leaving the conversation.
Sends the reminder 24 hours ahead and, if the patient cannot make it, offers another slot instead of losing the appointment.
Writes back to whoever asked and never replied, picking up exactly where the conversation stopped.
Diana works on top of the tools you already use.
On your usual number. Your team still sees every conversation.
Calendars per practitioner and per branch, with the real duration of each procedure.
Deposits and prepayments by link, confirmed automatically, with receipt verification.
Electronic invoice issued and emailed to the patient.
Your calendar fills up without anyone glued to a phone.
Reception goes back to looking after whoever is in the clinic, and the WhatsApp conversations keep moving on their own until the appointment is confirmed.
- Every message answered in seconds — at night and on holidays too
- Assessments confirmed with the deposit paid, not merely “held”
- Fewer no-shows thanks to reminders and rescheduling
- Your reception goes back to serving whoever is in the clinic